Warranty Terms
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      Guarantee and warranty

      At KUNZE, we attach great importance to the quality of our products and services. We would therefore like to give you a clear overview of our guarantee and warranty regulations.

      At KUNZE, we prioritize the quality of our products and services. Therefore, we aim to provide you with a clear overview of our policies regarding warranty and guarantee.

      Gesetzliche Gewährleistung gegenüber Endverbraucher (Konsumenten)

      Our products are subject to the statutory warranty in accordance with the provisions of the German Civil Code (BGB). This means

      • Duration: The statutory warranty period is two years from the date of delivery of the goods.
      • Defects: It covers defects that already existed at the time of purchase.
      • Burden of proof: In the first 12 months after purchase, it is assumed that the defect already existed at the time of purchase. After that, the burden of proof lies with the buyer.

      Warranty for business customers

      The following regulations apply to our business customers (B2B):

      • Duration: The warranty period is 12 months from the date of delivery of the goods (the date of delivery is usually the receipt of the goods and the countersignature of the delivery bill)
      • Duty to inspect and give notice of defects:
        Business customers are obliged to inspect the goods for defects immediately upon receipt and to report these in writing within 10 working days. Otherwise the goods shall be deemed to have been approved.

      Manufacturer warranties for new appliances

      In addition to the statutory warranty, we offer our manufacturers a voluntary warranty to give you even more security:

      The respective manufacturer warranties and conditions can be found under the following link:

      Warranties for Used Equipment

      For used devices, we offer a separate warranty specifically for pre-owned equipment. The terms and conditions of this warranty can be found in your quotation or order confirmation.

      Contact and Support

      If you have any questions regarding our warranty and guarantee policies or need to report a defect, our customer service team is always available to assist you. You can reach us at:

      warranty@kunze-buehnen.com
      OR

      We appreciate your trust in us and are committed to providing you with the highest level of service at all times.